Privacy Policy
You own your own data.
Data you provide via our LLM APIs
- We do not retain your data
Prompts and context provided via our LLM APIs are not retained. - We do not train on your data
We specialize in fast inference. - Custom models are your own
We leverage best-practice security principles to ensure that we protect models that we host. - Comprehensive compliance
Visit our Security Trust Center to understand more about our compliance controls.
Info you provide from completed forms
- Information you provide us
Personal Information such as name, company and address, phone number, email address, username, and password. - Customer service/product support information
Products you use and material in connection with support issues. - Direct contact
Personal Information. - Non-disclosure Agreements (NDAs)
Some require a date of birth. - Careers
Job Application: Contact, background and Personal Information, including information from supporting documentation. - Feedback and marketing data
Contact information and preferences.
Information we automatically collect
- Device and connection information
Website Access: IP address (approximate location), browser language, software, and hardware attributes. - Usage information
Groq support and help desk websites, technical logs, account and login information, frequency of logins, the volume of data transferred, and feature usage and engagement. - Cookies and tracking technologies
Information about your use of the website. Please see our Cookie policy for more details.
Third-party provided information
- Your employer
If you are using Groq products via your employer, your employer may provide us with your contact and other information. - Third-party career site
If you apply for a job with Groq through a third party website or service, Groq will collect information about you provided by that website or service.
Cookies.
Groq websites use the following cookies – pieces of data stored on a user’s device that automatically collect certain technical information
- Analytics cookies
These cookies track information about a user’s visit. - Functional cookies
These cookies track login IDs, system preferences, and tracking information such as pages viewed. - Other cookies
Other cookies are necessary for the performance and functioning of our websites.
Groq’s help desk (helpdesk.wow.groq.com) runs on a Zendesk cloud platform. Information about the cookies used by Zendesk can be found here.
We do not currently commit to responding to Do Not Track signals concerning our website.
Third-party Websites & Services.
Any information you provide on third-party websites or services is provided directly to their operators and is subject to those operators’ policies
How Groq Uses Personal Information.
Groq websites use the following cookies, pieces of data stored on a user’s device that automatically collect certain technical information
United States
Groq may use your Personal Information to:
- Provide or offer products, product updates, services or technical and security alerts.
- Communication regarding your issues, orders, requests for information, feedback, and customer support responses.
- Establish and maintain your account.
- Review employment applications.
- Enforce legal rights and comply with legal obligations.
- Prevent and detect security incidents, or illegal activity.
- Understand how users interact with our products, address bugs and errors, improve usability and effectiveness.
EEA, UK, and Switzerland
We will only collect and use your personal Information when:
- We have your consent.
- We need to use your Personal Information to fulfill a contract.
- We have a legal obligation.
- We have a legitimate interest such as processing for administrative purposes, marketing, product development or improvement, preventing fraud, or ensuring data security.
How Groq Shares Personal Information.
Groq may share or disclose Personal Information with:
Services Providers and Suppliers: Groq contracts limit sharing to protect your Personal Information.
Authorities or as required by law or legal process, to defend Groq or its rights.
Some partners but only in specific instances such as negotiations or change of ownership or sale.
Data security and retention
Groq uses security measures to protect your Personal Information from loss, destruction, and unauthorized access or use. We require the same from our partners. Groq will not retain your personal information longer than is allowable by law.
International data transfers
Groq and its websites are located in the United States, and Groq processes and stores all Personal Information in the United States. If you are located outside of the United States, any Personal Information you provide to us will be transferred to the United States where privacy laws may not be as protective as the country or jurisdiction where you reside.
Children’s Privacy.
Groq does not knowingly collect Personal Information from minors and our websites and products are not directed to minors. If you believe Groq has inadvertently collected the Personal Information of a minor, please contact us immediately.
Your Rights & Choices.
Groq respects all privacy laws and you may:
- Access or obtain a copy of your Personal Information.
- Correct or amend your Personal Information.
- Delete your Personal Information.
- Object to or otherwise restrict the processing of your Personal Information.
- Transfer your Personal Information.
- Withdraw any consent you have given for the use of your Personal Information.
Please contact us via email if you wish to perform any of the activities listed above.
Contacting Groq
If you have any questions about this Privacy Policy or wish to exercise any of your rights concerning Personal Information collected by Groq, please contact us by email at [email protected].
Individuals and the data protection supervisory authorities in the EU/EEA and individuals and the data protection supervisory authority (“ICO”) in the UK may also contact our data protection representatives according to Article 27 GDPR:
EU: DP-Dock GmbH, Attn: Groq, Inc., Ballindamm 39, 20095 Hamburg, Germany
UK: DP Data Protection Services UK Ltd., Attn: Groq, Inc., 16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom